If you’re lucky, every once in a while you see something that stops you in your tracks (in a good way). You see it, but think…”no way – that’s just impossible”. A few days ago my son-in-law Trevor sent me this video. I normally don’t pass along YouTube videos…but this time I felt it was worthwhile.
If you don’t think handling your customers like fine china is critical to the success of your business….think again. Here are a few metrics to help you drive home the point. Maybe you should put this on the agenda for this week’s team meeting! Facts About Customer Experiences And Referrals 96% of unhappy customers don’t complain, however
Do You Have A Message So Compelling It Practically Forces Your Prospects To Buy? How many times has someone asked you…”what do you do?” If you’re like me, it’s happened to you hundreds, if not thousands of times. Most people respond by saying: I’m a lawyer, I’m a lender, I’m a retailer, or possibly I’m the
Today we’ll talk about shameless self-promotion. That’s right, I said it! Shameless! And after all, there’s nothing wrong with it. In a noisy world, self-promotion is almost a must! Self-promotion comes in many forms and you can use different tactics to get your name out there. You just want to do it in a way
Have you seen the iconic 1967 movie The Graduate? The big takeaway word was “Plastics”. When it comes to Bezos, the big takeaway word that is a bedrock of his success is “Customer”. As a former retailer, that resonated with me. All too often companies forget that the only reason they exist is to serve
It’s time to do an assessment…because all customers are not created equal. In fact, if you’re like most businesses, you have some clients that are dragging your business down. I’ve decided to highlight this topic so you don’t hold on to these clients forever. Interacting with “high maintenance” clients will waste your time, your energy, and